After-Hours Lead Capture Playbook
Catch nights, weekends, and 5-9 p.m. leads while you are on a roof or off the clock.
$49
One-time payment. Instant download by email.
What it is
Many leads arrive at night, on weekends, or between 5 and 9 p.m., when your office is closed or you are on a job. If nobody answers, that roughly $1,200 sales call goes to the next company.
This playbook walks you through setting up a simple after-hours system: what the caller hears, what text goes out, who gets alerted for true emergencies, and how the rest are handled first thing in the morning.
Who it is for
HVAC
Cover no-heat and no-cool calls that come in overnight and on weekends.
Plumbing
Route burst-pipe and backup emergencies to your on-call tech without losing routine leads.
Electrical
Separate urgent safety calls from next-day quote requests.
Roofing
Capture storm-night leak calls and weekend inspection requests.
What is included
Step-by-step setup playbook
Eight steps from voicemail greeting to morning follow-up. Most owners finish in an afternoon.
Voicemail greeting scripts
Short, friendly greetings that tell callers what happens next.
After-hours auto-text templates
Texts that go out the moment a call is missed after close.
On-call escalation sheet
A simple chart for who gets alerted, in what order, and what counts as an emergency.
Morning-after checklist
A ten-minute routine to reply to every overnight lead before 9 a.m.
Delivery: Instant download link by email after purchase. PDF playbook plus editable scripts and checklists.
A peek inside
Sample playbook step
Step 3 of 8, shown as an example.
Questions
Do I have to answer the phone at night?
No. The playbook is built so only true emergencies reach your on-call person.
Do I need special software?
No. It works with your existing phone and texting tools. If yours can auto-text on missed calls, you are set.
Is this the same as an AI receptionist?
No. This is a do-it-yourself setup. If you would rather we run it for you, see our Done-For-You setup.
How do I get it?
A secure download link is emailed right after purchase, with your receipt.
Start using it today.
One-time payment. Instant download by email.