Emergency Call Triage Scripts Pack
Ready-to-use scripts that separate true emergencies from routine jobs and route them fast.
$39
One-time payment. Instant download by email.
What it is
Not every call is an emergency, and treating them all the same wastes truck rolls or loses real emergencies. These scripts help whoever picks up, you, a family member, or a new hire, sort calls in under a minute.
Each script asks the same few questions in a calm order: what is happening, is anyone at risk, where are you, and how do we reach you. Then it tells you what to do next.
Who it is for
HVAC
No-heat in winter, no-cool for seniors or babies, gas smell, and carbon monoxide alarms.
Plumbing
Burst pipes, sewage backups, no hot water, and water heater leaks.
Electrical
Sparking outlets, tripped main breakers, burning smells, and power loss.
Roofing
Active leaks, storm damage, tarp needs, and inspection requests.
What is included
Four trade-specific triage scripts
One each for HVAC, plumbing, electrical, and roofing, ready to read word for word.
Emergency vs. routine decision card
A one-page card to keep by the phone: dispatch now, book today, or schedule.
Safety-first instructions
What to tell a caller to do while they wait, like shutting off water or leaving the house.
After-hours routing guide
Who gets called, in what order, so emergencies reach your on-call tech.
Voicemail and text versions
The same questions adapted for voicemail greetings and quick text replies.
Delivery: Instant download link by email after purchase. Printable PDF plus editable document.
A peek inside
Sample script excerpt
From the plumbing script.
Questions
Can I edit the scripts?
Yes. You get an editable document so you can add your company name, hours, and on-call details.
Which trades are covered?
HVAC, plumbing, electrical, and roofing, all in one pack.
Does this replace an answering service?
No. It helps whoever answers your phone make better calls. If you want us to handle it, see our Done-For-You setup.
How do I get it?
A secure download link is emailed right after purchase, with your receipt.
Start using it today.
One-time payment. Instant download by email.